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Maintenance Service

Maintenance Service

Musalli Jewelry is committed to providing high-quality maintenance services for its jewelry products. This policy outlines the terms and conditions related to our maintenance services. By requesting maintenance services, you agree to the following terms:

  1. Services Provided

   We offer the following jewelry maintenance services:

  • Cleaning and polishing jewelry
  • Stone setting and inspection
  • Repairing locks and chains
  • Rhodium plating (for white gold)
  • Soldering and repairing broken pieces
  1. Eligibility for Maintenance Services

Maintenance services are available for jewelry purchased from Musalli Jewelry. Customers must provide proof of purchase (such as a receipt or invoice) to verify eligibility.

  1. Service Fees
  • Maintenance services may be provided free of charge, depending on the type of service required.
  • Service fees will be charged based on the type of maintenance needed. A price list will be provided upon request.
  • For services that require additional materials, such as stone or part replacements, additional charges will apply.
  1. Maintenance Duration

The time required to complete maintenance services varies depending on the type of service and the condition of the piece. Customers will be informed of the estimated duration when submitting the item for maintenance.

  1. Repair Warranty
  • The warranty covers repairs performed by Musalli Jewelry and includes defects resulting from maintenance work.
  • The warranty does not cover damage caused by misuse, accidental damage, or unauthorized repairs by third parties.
  1. Liability

Musalli Jewelry takes all necessary precautions to ensure the safety and integrity of your jewelry during the maintenance process. However, we are not responsible for any damage caused by factors beyond our control, such as the deterioration of fragile materials or improper prior repairs.

  1. How to Request Maintenance Services

   To request maintenance services:

  • Visit any Musalli Jewelry store with your item and proof of purchase.
  • Our staff will assess the condition of your jewelry and provide an estimate for the necessary services.
  • Once approved, the item will be sent to the maintenance workshop for service.
  1. Third-Party Maintenance

   For complex repairs that cannot be performed internally, we may refer the item to a trusted external service provider. You will be notified in advance if this is necessary.

  1. Contact Information

   For any inquiries or concerns regarding our maintenance services, please contact us via:

   – Email: care@musalli.com